FAQ'S

Contact 

What is the best way to contact IDLE MX?
Customer Service is quickest via email at info@idlemx.com  

 

Orders, Shipping and Returns 

 Where is my order?
All order information and tracking links will be sent to the email provided at check out.

Can I return or exchange my order?
Items can be returned for refunds or exchanges within 30 days of purchase. Items must be unworn, in the original condition, and with tags attached. Please use info@idlemx.com for your returns! This does not include sale items. 

Can I return or exchange my Closeout/Discontinued Items?
Sales on Closeout/Discontinued Items are FINAL. Items are not eligible for return or exchange. 

Do you offer express shipping?
Currently we only offer standard shipping throughout Australia. Express shipping times can't be guaranteed at the moment but we'll get the majority of orders (in stock items) dispatched the same day if its in by 11am.

Orders are shipped between 9am and 4pm Monday to Friday not including public holidays.

Do you ship internationally?
IDLE MX Clothing Co. is currently focused on our Australian customers but we intend to ship internationally as the brand grows.

My gear/clothing is damaged, can you help?
Please contact customer service regarding any damaged items. Requests for damaged items must fall under our warranty time frame. Please send information and photo evidence to info@idlemx.com 

 

Policies 

RETURN POLICY:
Items can be returned up to 30 days after purchase. Items must remain in an unworn, original condition and must have their tags still attached. Items sent back in unacceptable conditions (worn, dirty, old, etc) will have their return voided and be charged for the exchange.

 

CANCELLATION & ORDER POLICY:
Orders can be altered until you receive your Shipping Notification. Any requests for changes, cancellations, refunds, etc cannot be considered after a tracking label or number has been created for your order. Changes are not guaranteed. 

 

Discounts

Can I use two discount codes on one order?
No, only one discount code is allowed per order. 

Can I get free shipping?
Orders over $100 are eligible for FREE STANDARD shipping

I forgot to add a discount code, can you add it?
Orders can be edited until you receive your Shipping Notification. Orders that have a tracking label and number cannot be altered. Requests are not guaranteed. More information can be found under our Cancellation Policy. 

 

Sponsorship & Events 

How do I become a sponsored rider?
Sponsorship is offered through an application process that we are currently working on. Once it is finalised you'll be able to contact us via a rider support link. Various levels of support will available and not just for the racers. If you're a good fit for the brand we'll see what support we can offer. 

 

Do you sponsor or attend any other events?
Coming soon....